How do I request a refund (Android)?

If it’s less than 48 hours since you bought an app or made an in-app purchase, you can request a refund through Google Play. If you bought music, movies, books, or other content, you may be able to request a refund after more than 48 hours.

This is the quickest way to find out if Google will give you a refund. You’ll usually get a decision within 15 minutes.

  • Open a web browser (like Chrome or Safari) on your computer, tablet, or phone.

  • Copy and paste it into the address bar of the web browser.

    • Make sure this is in a web browser and not the Google Play Store app. You can't request a refund in the Google Play Store app.

  • Scroll down to "Order History" and find the order you want to return. To the right of the order, select More (three dots) Menu.

  • Select Report a problem.

  • Choose the option that describes your situation, complete the form, and say that you would like a refund.

  • You will see a message saying, "thank you for sharing your concerns." Later you will receive an email about your refund.

You can read more about the Google Play Refund Policy here - Get a refund on Google Play

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